FAQs: Getting Lab Test Results | Quest ® (2024)

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How do I get my lab test results?

You will receive an email notification when your lab test results are ready. You can log in and view the results on your Quest Results page.

Note: If you are waiting for lab results in California or Pennsylvania, your lab results may be held for a period of time before they are released. This hold time is in place to comply with state-specific laws.

How long does it take to get my lab test results?

As soon as they are available, we'll email you to log in and view the results on your Quest Results page. You can also check the status of your results on the same web page. If you are waiting for lab results in California or Pennsylvania, your lab results may be held for a period of time before they are released. This hold time is in place to comply with state-specific laws.


Note: If you have a result that requires prompt attention, PWNHealth will make 3 attempts to contact you by phone.

Who will have access to my results? Can I share my results?

You will be the only one with access to your lab test results, with the exception of Quest Diagnostics and PWNHealth (including physician and related services performed for you in connection with your purchased testing) and as otherwise noted below. Your results will not be shared with your primary doctor or other providers unless you decide to share your results directly. However, Quest Diagnostics and PWN will disclose your test results if required by law, such as to public health authorities, or as authorized by you.


For additional information, please see the PWN privacy policy and the Quest privacy policy.

Will any lab test results that my doctor ordered for me also show up in the Quest Results page?

No. But if you have a MyQuest™ account, you can log in to see the lab test results that your doctor ordered. Alternatively, contact your doctor’s office directly.

How do I know what my results mean? What if I have questions about my results?

Your purchase includes the option to discuss your test results with a PWNHealth physician at no extra cost. However, it is your responsibility to ask your doctor what your test results mean. Quest urges you to share your results with your doctor to make the best decisions for your health.

What if I am interested in speaking with a physician?

Included with your purchase is the opportunity to speak with a PWN physician about any of your lab test results. In some states, the PWN physician will be able to provide treatment for some conditions. If one or more of your results indicates that you need prompt attention or is a positive sexually transmitted disease (STD) or HIV result, you will receive a call directly from the PWN care coordination team.


If you would like to speak with a member of the PWN care coordination team or a PWN physician to discuss your results, you can contact PWN Monday through Friday between 9:00 AM and 5:30 PM EST at 1.855.205.6146.

I never got an email notification for my test results. What do I do now?

Please log in and check your Quest Results page for the status of your results.

You can also contact Customer Service for assistance by clicking this link: Questhealth.com/customer-support.html

I received an email notification that my lab test results are ready to view, but I cannot see them in my Quest Results page. What should I do?

Please contact Customer Service for further assistance by clicking this link: Questhealth.com/customer-support.html

What is the Physician Service Fee?

Your purchase includes a Physician Service Fee. This fee can be seen on the test page, on your order summary page (before checkout), and on your receipt. The Physician Service Fee is the fee that Quest collects from you on behalf of PWN for their services to you. Quest will pass along these fees to PWN. Included in your purchase is the opportunity to speak with a PWN physician to discuss any of your lab test results. In some states, the PWN physician will be able to provide treatment for some conditions. If one or more of your results indicates that you need prompt attention or is a positive sexually transmitted disease (STD) or HIV result, you will receive a call directly from the PWN care coordination team. If you would like to speak with a member of the PWN care coordination team or a PWN physician to discuss your results, you can contact PWN Monday through Friday between 9:00 AM and 5:30 PM EST at 1.855.205.6146.

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FAQs: Getting Lab Test Results | Quest ® (2024)

FAQs

Can a lab give me my results? ›

Pathology laboratories are bound by privacy laws covering the use and release of personal information. This means test results can only be released to health practitioners directly involved in your care.

How long does it usually take to get lab results back? ›

This is generally 2-5 business days from the time the sample is received, depending on your test. If you are waiting for lab results in CA, KY, MD, or PA, your lab results may be held for a period of time before they are released. This hold time is in place to comply with state-specific laws.

Do doctors call right away with bad test results? ›

If results are concerning, they may call you or have a receptionist call to schedule an appointment. 15 A healthcare provider may also call to assure you everything is okay or discuss any needed follow-up tests.

Why are MyQuest lab results taking so long? ›

Getting your results

Most test results are available within 2-5 days of collection. Yet some complex testing may take 14 days or more. Quest sends completed test results directly to the ordering doctor for review. Results will also be available in your MyQuest account as tests are completed.

Do patients have a right to their lab results? ›

Yes. Under the HIPAA Privacy Rule, an individual has a general right to access, upon request, PHI about the individual in a designated record set maintained by or for a clinical laboratory that is a covered entity.

Does labcorp automatically send results to doctor? ›

Processing and Results

Once testing is complete, test results are sent to the ordering doctor for review. Depending on the complexity of the test being performed, it could take a few hours or as long as several days before your results are reported to your doctor.

Which blood tests take the longest to come back? ›

The following blood tests will take longer: Diabetes blood test (Hba1c) – 1 week. Rheumatoid Arthritis blood test – 1 week. Coeliac blood test (endomyssial antibody) – 2 weeks.

What does it mean when a doctor wants to discuss test results? ›

Planning treatments is a major reason that doctors request follow-up appointments to discuss the results of your bloodwork. The discovery of a chronic condition may prompt your doctor to begin a regime of medication, which requires an in-person visit, a script, and a discussion about dosing and side effects.

What to do when waiting for lab results? ›

Distraction with activities you enjoy: Doing something enjoyable takes your attention elsewhere. Exercise: Many studies have shown that exercise helps reduce stress and anxiety. Relaxation techniques: Try deep breathing, listening to relaxing music, visualization, yoga, meditation, massage, or stretching.

Do doctors phone with blood test results? ›

Occasionally, a blood test result might be very abnormal and need more urgent action. If this happens, the lab will phone the GP or out-of-hours service. A doctor may then try to contact you to arrange possible next steps.

What does it mean if the doctor doesn't call with results? ›

A failure to disclose test results may amount to medical negligence if the test results are not communicated in a timely and appropriate manner to the patient, and the patient subsequently suffers harm. In other words, if the basis of a medical malpractice lawsuit has formed, medical negligence has likely occurred.

Why are my lab results taking so long? ›

Your results may be delayed if the sample is inadequate (not enough blood), contaminated, or if the blood cells were destroyed for some reason before reaching the lab.

Why haven't my lab results come back? ›

In most cases, lab test results delivery times should not exceed two weeks. The most common reason for delay in receiving results is inaccurate or out-of-date personal information on record with your health care providers or in your Labcorp Patient™​ portal personal profile.

Does Quest show pending results? ›

If your testing was ordered by your healthcare professional, your lab test results (performed by a Quest Diagnostics laboratory) will be delivered to MyQuest as soon as they are available. You can go to the Results page and look at the Pending Results section to determine the current status of your lab work.

Does Quest send results to doctor First? ›

Your results will not be shared with your primary doctor or other providers unless you decide to share your results directly. However, Quest Diagnostics and PWN will disclose your test results if required by law, such as to public health authorities, or as authorized by you.

What can lab results show? ›

Lab tests are used in different ways, including to help:
  • Diagnose or rule out a specific disease or condition. Tests to diagnose health problems are done when you have signs or symptoms of a certain disease or condition. ...
  • Screen for a disease or health condition. ...
  • Monitor a disease and/or treatment. ...
  • Plan your treatment.
Oct 24, 2023

How accurate are lab blood test results? ›

When you get a clinical lab test, it's natural to take your results as hard facts. But certain factors can affect the accuracy of the test — like the test manufacturer and what the test is for. Some tests are accurate nearly 100% of the time, while others are well known for being unreliable.

Do medical labs make mistakes? ›

The vast majority of known lab errors — 46 to 68 percent — happen in the pre-analytical phase. Mishandling samples, ordering the wrong test, mixing up patients' names on the sample, or incorrect preparation by the patient are a few examples. Even your blood pressure reading can be inaccurate.

Does labcorp share test results? ›

If you are accessing your results through your Labcorp Patient™ account, all users linked to the account will have access to all OnDemand test results.

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