Download 555 Wright Way Carson City, Nevada Telephone (775)...
Troy L. Dillard Director
Brian Sandoval Governor
555 Wright Way Carson City, Nevada 89711-0900 Telephone (775) 684-4368 www.dmvnv.com
March 26, 2015 The Honorable Pete Goicoechea, Chair Senate Finance and Assembly Ways and Means The DMV has requested funding, as part of the fiscal year 2016/2017 budget request, for the implementation of DMV’s System Modernization project. This document provides a high-level view that will aid the reader in understanding this project. Background: The existing DMV system has been in use for the past 16 years. The system is a COBOL based language system running a PowerBuilder application for it’s front-end. PowerBuilder is no longer supported. The current system is archaic in design, inefficient to modify, and requires multiple screens to accomplish what modern systems can do in a fraction of the time. Existing systems and processes are fragmented and do not work together. The DMV is responsible for collecting and distributing more than $1.2 Billion dollars annually. Excel spreadsheets rather than an integrated financial system are used. If the DMV was a bank, the Federal Government would not accept Excel spreadsheets as a method for the $1.2 billion funds distribution and reconciliation processes. Changes to the DMV system, mandated by the Nevada Legislature, Federal Laws, and additional Regulations, require significant hard coded programming changes to be made on a routine basis. The DMV systems and processes have reached a point of increased risk that we will no longer be able to function as a Department in the current environment. Customer volumes and business demands continue to increase. The skill set required for programmers to support our antiquated systems is expensive and difficult to find. Appendix A, contains diagrams demonstrating the disparity of systems, lack of integration, and manual processes used. Only the high-level functions or processes are identified. There are additional functions too numerous to represent. What is System Modernization? System Modernization is the replacement of all systems and processes, with a newly adaptable system that will be the best in class, with technology that evolves, grows and stays current. The new system will: • •
Change from a hard coded system to a business rules-based driven system. Automate many manual processes. 1
• • • • • • • • • • •
Provide data analytics to monitor, analyze, and design solutions to address customer issues, and bottlenecks during business processing. Provide intuitive systems with reduced keystrokes and knowledgebase functions used by the DMV office technicians. Provide a financial system removing spreadsheet dependencies. Allow for a case and asset management system instead of manual processes. Continue to remain ahead of all security issues that may be encountered. Significantly decrease costs and increase the response time for policy, legislative, and federal changes and requirements. Increase alternate services such as virtual office capabilities to include Kiosks, mobile, and social platforms and reduce the need to wait or come into a DMV office. Provide a customer-centric view of a customer to better service customer needs quickly, promptly, and efficiently. Provide increased efficiencies of a minimum of 30% in processing, customer products available, and increase the ability to service more customers. Replace the mainframe components with technology used by many public and private sector largescale organizations across many varied industries. Be built to serve us for the years to come.
Estimated Project Cost: The DMV, following State Procedures, must publish a Request for Proposal (an open competitive bid process) to acquire a vendor that will assist in the development and implementation of this system. The DMV has requested a total of $47,487,904 for FY 2016 and FY2017. This funding consists of $37,687,904 in highway fund appropriation and $9,800,000 in a $1.00 technology fee that will be charged on fee-based transactions. The DMV has submitted a bill to apply a technology fee to defray the costs and support ongoing enhancements, upgrades, and maintenance. The estimated revenue is: $5 million per year. The following table provides a comparison of the budget request and the revenue generated/distributed by the DMV. Projected Revenue FY 2016 $ 1,228,174,825 $ 24,640,974 2.01%
Projected DMV Revenue (DMV Blue Book) System Modernization Request % of total revenue (Request)
FY 2017 $ 1,276,217,735 $ 22,846,930 1.79%
For FY 2016 the costs is only 2.01% and for FY 2017 the request is 1.79% of the total projected revenue. Based on unsolicited vendor responses the following table provides the annual request by fiscal year. 2016 $24,640,974
2017 $22,846,930
2018 $24,634,119
2019 $18,455,735
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2020 $18,933,798
Total Project Investment $109,511,556
Research conducted by Gartner Group, shows that Information Technology (IT) budgets when compared to revenue received of large organizations: Revenue Generated
$10 Billion
4.9% 4.0% 3.1% 2.6% 2.0%
IT Investment Expense
If the Department applies the same comparison (revenue collected to project costs) for the project duration, the funding request percentage provides a downward trend (see graph below). The following tables provide the DMV project Revenue/distribution to Funding requests Comparison. DMV Projected Revenue to Funding Request Comparison
Projected DMV Revenue ** System Moderniz ation Request % of total revenue (Request)
FY 2020*
Cumulative Total
FY 2015
FY 2016
FY 2017
FY 2018*
FY 2019*
1,183,031,469
1,228,174,825
1,276,217,735
1,276,217,735
1,276,217,735
1,276,217,735
7,516,077,234
24,640,974
22,846,930
24,634,119
18,455,735
18,933,798
109,511,556
2.01%
1.79%
1.93%
1.45%
1.48%
1.46%
* Revenue flattened out with no increase in revenue ** DMV Blue Book Publication
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% OF TOTAL REVENUE (REQUEST) Projected Revenue FY 2020*, 1.48%
Projected Revenue FY 2016, 2.01%
Projected Revenue FY 2019*, 1.45%
Projected Revenue, FY2016, 1.79%
Projected Revenue FY 2018*, 1.93%
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Cost Compared to Other States: Informal, verbal, and during vendor presentations quotes were given to the DMV as follows:
Estimated Costs
What we Get
Hardware Costs Included
Approximate Total
$9 million per function
• • •
Driver’s License Vehicle Registration Approximately 7 major functions
No
$70 million
$28 – $30 million
•
Motor Carrier only
No
$28 - $30 million
$40 million
• • •
Driver’s license Vehicle Registration Vehicle Title only
No
$40 million
A comparison of other DMV’s and their implementation costs are as follows: State Colorado
Estimated Costs
What functions they will received
$93.4 million This does not include hardware costs
Project Timeline
• • •
Driver’s License Vehicle Registration Vehicle Titling
2 years
Massachusetts
$76 million
• • •
Driver’s License Vehicle Registration Vehicle Titling
Unknown
Minnesota
$41 million
• •
Driver’s License Vehicle Registration
Unknown
New Mexico
$40 million
• •
Driver’s License Vehicle Registration
3 Years
Oregon
$90 million
• • •
Driver’s License Vehicle Registration Vehicle Titling
9 – 10 Years
Texas
$79 million
• •
Vehicle Registration Vehicle Titling
3 years+ 2 (1 year options)
The DMV believes the request for $47,487,904 in both FY 2016 and FY2017 is well within a reasonable financial range when compared to other DMVs. In addition, we are asking for all DMV components to be included as part of system modernization for the duration of the project (see appendix B for DMV Function descriptions).
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Conclusion: So what will the DMV, State, and Nevada Citizens receive? • Increased efficiencies gained • An intuitive application driven by a business rules-based engine • Reduced customer wait times • Automation of many functions • Integrated document management system • Integrated financial system • Enhanced services in alternate platforms such as kiosks, mobile, and social media • Data analytics to monitor, analyze, and design solutions • Significant increased ability to respond to policy, legislative, and federal changes and requirements The DMV is urging the members of this legislative body to join with the Governor, the DMV, and our constituents in providing the required investment in this critical need and future needs of our State.
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Appendix A: DMV Functions Motor Fuel Manual Reconciliation
ITI Manual Reconciliation
Mult iple Spreadsheets
JVs
Mult iple Spreadsheets
IFTA Wire Transfers
PVs
ITI Reports
Dept Cash Change/Petty
Department Payments
Of fice Closing
Account 1695
Revenue Recovery
Mult iple Spreadsheets
PDFs
Mult iple Spreadsheets
Drawer Closing
Adding Tapes
Invalid Account s
Mult iple Spreadsheets
Collections
St. Ctlr’s O ff ic e
Research
WF System
Mult iple Spreadsheets
Demand Pays
Daily Reports
CRs
Chargebacks
Charges/Refunds
E-Payments
Restitution
Mult iple Spreadsheets Mult iple Spreadsheets Reports JVs Refunds Payments Daily Rec onciliat ion
Bank Deposits Reconciliation
Bank Statements
Mult iple Spreadsheets
Daily Balances
DAWN
Reconciliat ion
Discoverer
Mult iple Spreadsheets
GL Detail SH
Security Dep Recon
Dept/IFS
Grant Deposits BGST Recon
MC
SGST Recon
DHS
GL Download
FEMA
JVs CRs Supporting Doc Merc hant Fees
Remote Deposits
Invoices
MC
IFS Recon SH
DHS
Split Fis cal YE
FEMA
Year End Work
CRs
FHWA Reports
Phone Calls
NDO T
Billing Claims Mult iple Spreadsheets
Emmission
Billing Claims SH
Set ups EFT Payments Mult iple Spreadsheets Word
Purchase Orders Emails Mult iple Spreadsheets Fax Fax Mail Emails PO I nvoices Ot her State Agenc ies
Ext. Agenc y
MVI T Report
Advantage
ITI
Wells Fargo
All Field Of fices
Customer Mail
Customer Calls
Paypoint FD
Administrative Services Figure 1- Administrative Services Division
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IFS
CARRS
FDMS FD
State Ctlrs O fc
State Treasurers O fc
Titles
Appraisals and Inspections
Insurance Verification
Word
Spreadsheets
Book of Business
Spreadsheets
Camera
DMV Website
VIN Scanner
Field Services Division
SOR
Scanner
SAVE
ICW Morpho
SSOLV
PDPS
CARRS
CDLIS
Written/Drive Testing Drive Tes t Scheduler
Doc Processing
Veh. Reg and Reg Renewals
VINA
NADA
STS
NMVTIS
DL/ID/DAC Station ICS
Eye Machine
TeleType
ITI Pod
Kiosk
Orig/Renewal DL/ID Document Imaging
ICS
AAMVA AAMVA
Figure 2 - Field Services Division
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Compliance Enforcement Division (CED)
Emmissions
Numerous SH
Research
Correspondance
Log Cases/Time/Iss u
Back ground Vehic le
Fraudulent DL/IDs
Research
Correspondance
Smog Validation
Research
Fraudulent DL/IDs
Log Cases/Time/Iss u
Numerous SH
Back ground Vehic le
Research
OBL Research
Correspondance Back ground Vehic le
Research
Numerous SH
Web Extender
CED Case File
NCIC/NCJIS
FRS Morpho
Web
FAX
Compliance Enforcement Division Figure 3- Compliance Enforcement Division
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VID
CARRS
Outlook
Audit
International Registration Plan (IRP)
AUDIT 2013 Audit Ty pe Audit Compld
30 1062
DB2 Audit Software
2013 Registration Fees: $11,801,102 BGST Fees: SGST Fees: Foreign Fees: Fees Collected:
Motor Fuel Motor Fuel 2013
$ 6,493,011 $ 614,919 $ 5,954,518 $24,863,552
Pro-Miles
Clct/Dist Approx: $40MM/Month Email NDOT, STO, Tax
Revenue
International Fuel Tax Agreement (IFTA)
Revenue
IFTA 2013 Number of accounts: Number of tax returns required: MC45 rec eived Average MC45 Processing Time Calls recevied Average c all time spent
10-15K Transactions, $500MM/Year
Coll. Calls SH
Motor Fuel Access DB
Manual Aging Rpt
Spreadsheets
Statistics SH
1752 7008 640 30 Min 5496 2.6 Min
Audit Trkg Access DB Spreadsheets
IRP
TS System Xerox
3rd Party Prmts Vndrs
NCORS
Paradox
Exchange Rate SH
CARRS
Motor Carrier Division Figure 4- Motor Carrier Division
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Kovis Doc. Imaging
IFTA Clearinghouse
Motor Fuel Application
Refunds SH
Outlook
MC Tax Rtn No ONL
Call Center Cust Corr. Word
Empl. LV Tckg SH
DL RBM
Zip Code SH
Customer Call Log
Empl. Stats SH
Cust Corr. Word
DL BR
Inventory SH
Motor Voter Stat SH
Smog Recip SH
Data Trkg SH
Drive Tes t Sched
Statistics SH
Month End Rpt SH
Scan Cover Sht Word
Return Mail SH
Document Research
Employee Trkg SH
Freq Phone # SH
NVDMV.COM
Employee Workload
DL and Sig Researc h
DL Renew by Mail
Cus/Emp Corr Log
Refund Req to ASD
AVAYA Phone Sys.
Shared Drive Docs
Shared Drive P&P
Cus/Emp Corr Log
NV.GOV LCB
Drive Tes t Sched
Daily Broadcast
Empl. Stats SH
KPIs
Exceptions Unit Validate Scanned Doc
Title Research Tiles and DL/ID QC
DL/ID Exc ep SH
Returns C ard and Env
Warehouse Ship SH
Titles/DL/ID Paperwrk
Scan Cover Word
CDLS Excp SH
Research Scan Doc
Employee Trkg SH
DL/ID Exc ep Corr
Doc Retriev al
Month End Rpts SH
DL/ID Crd Reten Corr
DL/ID Void
Return Mail SH
ASD Warehouse
Cus/Emp Corr Log
Data Integrity Data Mailer SH
Shared Drive Docs
Zip Code SH
NVMTIS
Inventory Tracking SH
Shared Drive P&P
Drive Tes t Sched
MSC IA
Cust Corr. Word
Sealed Records
Daily Broadcast
NV Live
Cus/Emp Corr Log
Image Retrieval
Employee Trkg SH
Insurance Offenders
Month End Rpts SH
Self Ins Companies
Book of Biz SH
Insurance Co. Info
NAIC Underwrtr SH
Lic. Rev. Manual Proc Web Svc. Availability Accidents
DL/ID Crd Reten Corr
Insurance Trckr
Shrd Dr. No Ins
Shrd Dr. Sanction Cnt
Shrd Dr. Ins c nt/type
Convictions Phys. Conftl. Info MVIT Ops Reports
IRW Morpho
Outlook
CARRS
CMS
MicroFilm
FAX
Revenue
Web Extender
State Archive
Kofax Scan/Bth Mgr
MailLive Room NV
NV Liv e
Reinstatement
Trac k All OvrNght SH
Employee Trkg SH
Log Rev Checks SH
Mail Corr. Trckg SH
Insurance SR22/SR26
KPIs
Case Work Track SH
Scan Chk Wells Fargo Mail Corr. SH Hearing R eq
Titles Research Title Quest
Titles & Corr SH
Tech error SH
Title Security Log SH
FTA/DFB Clearance Revenue Recon.
OHV Employee Trkg SH
Return Mail SH
Cust Corr. Word
Titles Scanned Doc
KPIs
Title Stolen Verif
VIN Assgnmnt SH
Billing Rpts
ITI Billing Recon SH
Central Services Division
USCL
Teletype
File 360
Analog X
Intranet
RMIN
Web Portal
VID
Stolen Vehicles
CED Tag Plant
Plate Review Request
JLINK
ITI
DMV BORG
VQUEST
Microfiche
Return Corr. SH Dly Logs Title Stat SH
Crystal Reports
KPIs Dly Phone Stat SH
OHV Stat Title Doc Retriev al Acct Trans Research
Law Enforcement
VIN Verification
Rec/Resp law Enfor
VIN Research
Cus/Emp Corr Log Reporting Phone Stats • • • • • • • • • • • • • • • • • • • • • • • •
Indiv idual Spreads heets are used to track the following: Staff's aan ual /ounts Emails mes sages /orrespond ences sen t th one /alls Lnven tory Lte ms u sed an d current stock Turn around times bu mb er of Tech nician s in Un it /red it /ard Trans action s Deb it /ard Transactions tu rchas e hrd ers Total Amoun t /ollecte d Total aoney colle cted Total nu mb er of tran sactions pe rformed in unit tercentages of work p erformed bu mb er of documented errors Vehicle re gis tration addre ss ch anges bu mb er of estimates given bu mb er of ku dos received /u stomer issu es to fie ld offices Time spen t on rese arch Time spen t on training Time spen t in mee tin gs Trans action s requ irin g p ostage Lease transactions
Cus/Emp Corr Log Customer Issues
Personalized Plates
Reg. Info Rsrch
Refund Req to ASD
Phone Stats
DL/ID/Reg Reports
Doc Image Retrival DL/ID Research Customer Issues Cus/Emp Corr Log Refund Req to ASD Reg Researc h
Scan Cover Sht Word Cust Corr. Word
VR RBM
Plate Suspension
Stolen Plates Hors eless Carriage
Indiv idual Spreads heeds are used to track the following: • Staff's aan ual /ounts • Emails mes sages • /orrespond ences sen t • th one /alls • bu mb er of Iandicap tlacards is sued • Lnven tory Lte ms u sed an d current stock • Average numbe r of app roved Sp ecialty t late App lications • Turn around times • bu mb er of Tech nician s in Un it /redti /ard Trans action s • Deb it /ard Transactions • tu rchas e hrd ers • Total Amoun t /ollecte d • Total aoney colle cted • bu mb er of Tag t lant wep orts • Total nu mb er of tran sactions pe rformed in un it • tercentages of work p erformed • bu mb er of documented errors • bu mb er of ku dos received
Phone Stats DL/ID Reg Research Curr/Suppl Reg info
Indiv idual Spreads heeds are used to track the following: • • • • • • • • • • • • • • •
tlates Sen t for wevie w tlates t endin g weview tlates App roved tlates De nied tlates wecalled tlates for Iearin g wecall we sults Iearin g wesu lts Votes for tlates Status botification of tlate Status /onfirmation of b otirization Statis tical information of plate statu s Any tracking of status and/or votes wecall we ques ts Iearin g wesu lts
Document Retrieval
Indiv idual Word Doc uments created and used for customer correspondence:
Certified Mail
Doc. retrieval
• • • • • • • • •
Scan Cover Sht Word Electoral Plates SH • •
Cust Corr. Word
Specialty Plates
Figure 5- Central Services Division
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Records
• •
aonth End Wrap-up s, Statu s aemo Evaluation s, Agend as, aeeting ain utes Cirst Time wegistration Letter /SD Tele phone Directory Des ktop trocedu res /onfirmation of Train ing wecord s Lnformation t acketW us tification Corm /e rtified /opy by /u stod ian of wecords Letter, Add tn l Time to wesearch Ltr, /h eck wetu rn Letter, Den ial Letter, /le aran ce Letter, DL hrigl Lssu e Dt Ltr, Lns urance Letter, a/ weg Ltr, a/ L ns. Ltr, > 5 Days Ltr /e rtificate of /u stodian of wecord bo aatch /learance Ltr, no botice of Withd rawal Ltr, bo DL Ls sued Ltr, bo th oto Ltr, bo DL W ith drawal Ltr, bo Title Cou nd Ltr, wescin ded Lnsu rance Lt, Temporary aovin g t ermit Ltr, Sales Tax Ltr, tlacard Ltr, Sub poe na Denial Ltr, System /reated Ltr, Vehicle San ction Ltr, Ltr of Verification, Ltr of we gis tration aicrofilm weq ues t aerge wecord we ques t
Indiv idual Spreads heets are used to track the following: • Leave ap proval, aeeting req ues t • Daily report, We ekly report • tolicies an d troced ures, Des ktop troced ures, weque st for coverage • /u stomer Email • Employee Train ing Spreads heet • Evaluation Sp readsh eet • /omp uter LD and Lnventory Spread she et • th one s, Envelope # and trinter LD Spread shee t • .re aks, lun ch es and p hone Spread shee t • Curlou gh Spread shee t, ters onn el Spread shee t, Evaluation D ue Dates Spread shee t, hth er Duties Spread she et • Lnven tory Tracking /ontrol, Lnven tory Trackin g Sp re adsh eet, /u bicle Lnventory Spread shee t • .ad Debt weport Spread she et • aonitoring Spread shee t, /h eck Log Spread shee ts, Sub poe na Log Sp readsh eet • Leave .alances Spread shee t • Total aonthly Leave Us ed • wetu rned aail Sp re adsh eet • Express aail Sp re adsh eet, th oto Log a/SLA Log, aonthly Stat we port • terformance Lnd icators • Third tarty /ertifier Spreads heet • Teletype Log
Appendix B: DMV Functions The following is a list of functions performed by the Nevada Department of Motor Vehicles. New functions are added regularly, so this list is subject to change. •
Issue Credentials: o Authenticate and verify identity documents using multiple interfaces; Social Security Administration (SSA), Social Security On-Line Verification (SSOLV), Passport Verification, American Association of Motor Vehicle Administrators (AAMVA), Commercial Driver’s License Information System (CDLIS), Problem Driver Pointer System (PDPS), Department of Homeland Security (DHS), etc. o Verify proof of identity and residency while ensuring fraudulent documents are not presented. o Verify images through the facial recognition system to identify possible fraud. o Commercial (CDL) and non-commercial driver’s licenses Commercial instruction permits, medical evaluations and waivers, exemptions, selfcertification and medical requirements, CDL change state of record, issuance and acceptance of CDL 20, Certification of Driving ability o License classifications and endorsements o Restrictions o Withdrawals, reinstatements and disqualifications o Renewals, duplicates, changes and reprints o Restricted and temporary licenses o Requests for reevaluation and reexamination o Learner permits o Driver authorization cards (DAC) o Identification cards o State Agency ID cards and name tags o Seasonal resident cards o Medical marijuana patient and caregiver cards o Undercover o Witness protection o Alternate address for peace officers/ court orders o Sex offenders o Free homeless and inmate duplicate licenses o Expedited service cards for veterans and the disabled o Business license identification cards o Retired peace officer identification cards o Driver history records o Administer knowledge and drive tests, including eye exams o Address changes for all card types 12
•
Issue Credentials (continued): o Change requests for all card types o DMV Approved Translators for foreign documents
•
Driver’s License Review/Suspension/Revocation/Confidential Physician Reports, SR-22 (Proof of Financial Responsibility) and SR-26 (Notice of Cancellation) filings, accidents, illegal per se, court ordered sanctions: o Process Convictions for driving under the influence of intoxicating liquor or controlled or prohibited substance (DUI) when the driver holds a CDL or offense was committed in a commercial motor vehicle (CMV) o Failure to pay fine or default on payment agreement to Nevada Transportation Authority (NTA) o Failure to appear (FTA) and failure to comply notice processing o FTA clearance- receipts with a balance, warrant recalled o Process court orders o Court order suspension child arrearage o Point violation and major offender violation suspensions o Illegal per se o DUI convictions o DUI - reducing revocation time for treatment o Conviction entries for DUI with death or substantial bodily harm, Class B Felony DUI, Class B Felony Reckless o Conviction entries o Military withdrawals
•
Renewal by Mail (driver’s license, identification cards): o Update Motor Voter address changes through the mail and mail new applications when applicable o Add organ donor or veteran indicator to license upon request from customer o Update vehicle registration; handicap placards; DL/ID address change requests o Assist military members with renewals including Valid without Photo card issuance, when applicable o In-state renewals, when eligible o Non-military out-of-state renewals o Confidential medical files o Expired hazardous material endorsements
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•
Motor Voter Agency: o Update address with county assessors upon request o Provide customers with voter registration forms to be completed and send to County Assessor’s offices
•
Veterans: o Selective Service registration o Collection and reporting of veteran information o Veteran indicators on DL/ID
Organ Donor Agency: o Add or change indicators o Report donor information •
Registration and Permits: o Vehicle inspections and appraisals o Vehicle identification number (VIN) assignments o Passenger vehicles o Motorcycles o Trailers and RVs o Off-highway vehicles (OHV) o Golf cart permits o Temporary movement permits o Special use permits o Short-term lessor operating permits o License plate surrenders/refunds o Exemptions from registration o Military renewals o Fleet registrations & self-insurance o Wrecker’s electronic non-repairable titles o Replica vehicles o Lien sales o Surrender titles to other states. o Motorcycle conversions o Collect and distribute Complete Streets program donations
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•
Titles: o Electronic dealer reports of sale (EDRS) o Salvage titles o Incident reporting for fraudulent title documents o Stolen vehicle checks o Odometer disclosures and branding o Abandoned vehicles and junk certificates o Cancel titles to another state o Reconstructed, rebuilt and specially constructed vehicles o Non-titled vehicles o Statement of facts o Trust titles o Court ordered transfers of vehicle ownership o Transfers on death o Bankruptcy sales o IRS seizures o Sheriff, constable and county tax lien sales o Gray market vehicles o Military titles o Special mobile equipment and towable tools o Assembled, rebuilt, reconstructed and specially constructed trailers o Glider kits o Kit and replica vehicles o Safari Kars o Salvage title, junk, and non-repairable vehicle status change o Collection of sales tax o Expedited title processing o Expedited title shipping
•
Tag Plant/License Plates: o Production and distribution
•
Special License Plates, Placards and Decals: o Issue and renew handicap placards and/or disabled motorcycle decals o Work with non-profit organizations who are interested in developing new specialty plates and making the plates available to the public o Personalized and specialty license plate orders o Review all orders for the Department to ensure the plates are suitable according to Nevada Administrative Code (NAC) 15
•
Special License Plates, Placards and Decals (Continued): o Souvenir and sample license plate orders o Issues exempt license plates to government agencies, elderly/disabled transportation, and Native American tribes o Accept license plate complaints and follow up o Accept all license plate hearing requests and prepare for administrative hearings o Specialty Plates: Charitable and collegiate Organizations Firefighters & Peace Officers Veterans & Military Circa 1982 replica Classic vehicles Handicap license plates for cars and motorcycles
•
Occupational and business licensing: o Autonomous vehicle licensing and registration o Dealers, distributors, lessors, manufacturers and rebuilders o Salespersons o Garages and body shops o Emission inspection stations o Wreckers and salvage pools o Vehicle transporters o License and monitor commercial driving schools o License and monitor non-commercial driving schools o License and monitor traffic safety schools o License and monitor DUI schools o Third party CDL certifiers o Maintenance and retention of licensing files o Issue occupational licenses o Renew occupational licenses o Temporary location licenses o Occupational license – salesman, change and transfer, sanctions o Dealer report of sale and OHV report of sale extensions o Business plates o Business license changes o Audits of files o Insurance and bond letters o New business licenses 16
•
Occupational and business licensing (Continued): o New inspector licenses o Bond adjustments o Security coverages o School inspections o Security dissemination o National Crime Information System and Nevada Criminal Justice Information System Warrant entries, validations and clearances o Lien sale extensions o Occupational license-certification for internet consignment auctions
•
Compliance Enforcement: o Investigations and complaints – ID theft, document fraud, auto dealers, body shops, garages, etc. o Funds Handling o Deny, suspend, or revoke manufacturer, distributor and dealer occupational licenses o Hearings o Administrative penalties o Improper vehicle displays o Administrative citations o Deny, suspend or revoke transporter, emission station / inspector and drive school occupational licenses o Deny, suspend or revoke lessor, broker and salesmen licenses o Deny, suspend or revoke wreckers and salvage pools o Deny, suspend or revoke body shops and garages o Deny, suspend or revoke administrative actions o Warrant arrests o Administrative subpoenas o Extradition and transportation of suspects o Un-renewed business licenses o Incident reporting o Case assignment and closing o Evidence and property handling o Vehicle impounds o Emission test evaders o Internal investigations
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•
•
Emission Control: o Heavy duty vehicle emissions testing o Verify engine swaps o Station audits o Smog spotters o Smoking vehicle sanctions o Test restored vehicle with special plates o Dyed fuel enforcement o Government vehicles requiring emission tests o Grants processing o Kit cars o Set-up and termination of registration renewal stations o Odometer errors from emission tests Administrative Functions: o Revenue collection and distribution ($1.1 billion annually) o Bad debt o Administrative hearings o Employee Development and training o Information Security o Revenue collection and distribution ($1.1 billion annually) o Purchasing o Inventory o Warehousing o Internal audits and controls o Public hearings and workshops o Public Information Office – news and media o Autonomous vehicle testing o Fax on demand forms o Self-service kiosks o Contracts o Implementation of federal and legislative mandates o Project management o Accounts payable o Payroll o Budgets o Facilities management o Safety programs o Policies and procedures o Forms and handbooks (currently over 712 in use) 18
•
Administrative Functions (Continued): o Maintain and update DMV website o Research new vehicle makes o Information technology development and testing o System upgrades, enhancements and maintenance o Research and reports, data analysis o Legislative bill tracking and fiscal notes o Boards and committees (AAMVA, OHV, Emissions Advisory Committee, Automotive Affairs Advisory Board, etc.) •
•
•
Data Integrity: o Indicate in DL records that driver is deceased upon notification from Vital Records o Surrender DLs o Conviction entries o Process traffic accident reports o Traffic school entries o Void images in Image Retrieval System if invalid o Update CDLIS pointers o Seal records o Data mailers Nevada LIVE: o Insurance verification o Book of business compliance o Reinstating after suspended for no insurance o Reinstatements following suspension as a result of extenuating circumstances Call Center: o Email and correspondence (In the month of January 2015, 20 working days, the Call Center answered 33,352 phone calls and 3,499 e-mails.) o Schedule drive tests
•
Mailroom: o Open, log, and validate all revenue received prior to providing documentation and payment to applicable areas
•
Document Processing: o Research titles and driver license paperwork o Scan and validate all documents applicable according to state retention schedule into Web Xtender o Prepare documents 19
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Records: o Process a National Driver’s Request (NDR) when requested by a driver to verify if another state has cleared his or her record o Process requests from courts o Research record requests from qualified companies in compliance with NRS 481.063 o Processing customer requests o Vehicle information database (VQUEST) searches o No match clearance letters o Release of Information on deceased persons o Process monthly account billings o Refunds o Yearly tax information o Account payments and adjustments o Accepting, denying and processing account applications and payments o Access Justice Link (JLINK) Teletype requests for law enforcement o Process subpoenas o Registration and title requests o Process vehicle registration and title histories o DL history requests o Process DL clearance letters o Letters of verification requests o Insurance requests o Handicap placard requests o Releases of information o Mandatory insurance sanctions o Commercial sales o Dissemination of digitized DL/ID photos via E-mail (for law enforcement purposes only)
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Motor Carrier: o Processing name and vehicle changes o Waiver of penalties o Temporary permit vendors o Temporary owner/lessor hunter permits o Printing Vehicle Information System for Tax Apportionment - Registration System & Tax System (VISTA-RS & TS) batch reports o Special mobile equipment licensing o Verification of heavy vehicle use taxes o Farmer/rancher registrations o Verification of sales and use taxes 20
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Motor Carrier (Continued): o Overweight and over length permits o International Registration Plan (IRP) estimated mileage o Exemption requests and veterans exemptions o Temporary permits o Adding new vehicles to a motor carrier fleet o Transferring fees and credentials o Increasing declared gross weight o Motor carrier registration renewals o Fleet-to-fleet transfers o Surrendering plates and issuing refunds o Account cancellation requests o IRP transmittals o Exempt special fuel use refunds o International Fuel Tax Agreement (IFTA) tax return processing o Process fuel user due notices and payments o Exempt vehicle fuel use refunds for farmer/ranchers o Supplier/dealer tax return processing o Security cancellations o Deposit of fuel revenues o Tribal exempt motor vehicle fuel use refunds o Motor fuel licensing o Bond review o Farmer-rancher fuel use permitting o Citation audits o IRP audits o IFTA audits o Exempt fuel user audits o Supplier field audits o Restricting VISTA-RS/TS accounts under audit o Exempt fuel testing o Bankrupt fuel supplier and delinquency payments o IRP jurisdictional billings and collections o Delinquent registration payment notices o Delinquent fuel tax returns o Department of Transportation (DOT) contract notices o Out-of-state revocations o Certificates of delinquency o Show cause hearings 21
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Motor Carrier (Continued): o Filings in justice court o Collections of credentials o Bankruptcies o Uncollectable accounts o Bad debt collections o Write offs o Delinquent industry returns o Judgments o Delinquent audit payments o Payment agreements o Administrative hearings
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Additional Functions for System Modernization: o Auditing Functionality – Ability to complete internal DMV, external customer, audits. o Business Intelligence – Ability to complete data analytics to monitor, analyze, and design solutions to address many components of the process flow. o Case Management – Ability to complete work cases for our compliance enforcement, customer issues, through resolution. o Change Management – Ability to manage all changes to systems, processes, and workflows from start to completion with all items documented. o Conversion – The ability to convert the existing customer data, history, and required for system modernization. o Correspondence Management System – The ability to track all customer correspondence from/to customers. o Customer Relationship Management – Ability to have a customer-centric view of the customer for quick and efficient customer service. o Document Management System – Ability to manage all customer documentation, forms, and correspondence. o Interfaces – The ability to continue to using the existing 150+ system interfaces to local, county, state, and federal systems. o Inventory Control System – Ability to track and monitor all DMV inventory controlled items. o Legislative Mandates – Ability to easily incorporate the additional legislative mandates. o IT tools and functions – Ability to include monitoring, testing, debugging, system network, and maintenance tools for a proactive response to issues, changes, enhancements, and system development effort. 22
o Reporting Capabilities – Ability to provide a reporting engine that will allow all reporting for all DMV reporting requirements.
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